Why Cloud call center is most in demand outsourcing call center?
Business owner wants to hire call center which provides simple, reliable and secure outsourcing services. A cloud call center provides transparency of work done. Cloud-based call center is managed by cloud software which provides real time experience which is a symbol of reliability of record, data and the quality of work done.
What is Cloud Call Center Software?
Modern technology of Cloud based call center is more advantageous than a simple call center as it helps call center agents access the information and ha knowledge about the customers to improve the quality of outbound call center services. It provides comprehensive tools and applications which allow communicating through multiple channels and helping in sophisticated call routing, agent management and analytics.
We are the telemarketers in India (VRTM) is a Cloud based call center which helps their client’s access easy and comfortable with the following advantages.
- Flexibility of access from anywhere: – We provide you connection to your agents and knowledge of the work done by them anytime from any place in the globe on any platform. You can keep in touch with the ongoing project and keep the track of the project easily. We as a Cloud based call center provides you exact report of the ongoing project while simple call center can easily provide false report if they want.
- Betterment of operations: – Cloud based system increases the efficiency of our agents as it helps in reducing calling time, making report, and managing the route. It is user friendly software and provides value for time.
- Multichannel support: – We provide services on multiple channel including phone, fax, email, text, web chat, video, social media or any other as your requirement. Cloud system helps us in increasing cross- channel experience for our clients. It helps our clients in staying connected with their project all the time whether they are in office or not.
- Real Time Statistics: – Our Cloud call center provides access to real time stats which is very beneficial for you as you can barge the call when the call center representative is on the call. You can yourself test the quality of the call and representative.
We are the telemarketers in India (VRTM) is a cloud call center and believe in providing transparency of work to our clients. So we record every call irrespective of nature of call with the intention to provide total transparency to our clients. We are providing outbound call center services using cloud based technology for lead generation, appointment setting, cold calling, market research, telesales, telemarketing, telefundraising and many more to our clients from different industries all over the world.